March 18, 2025
- Considered the best brand in its category, and with a Satisfaction Index of 90.5, NACEX consistently earns the trust of Portuguese consumers.
The latest annual report by the technology startup Consumers Trust recognises NACEX, Logista’s express parcel and document delivery company, as a "Recommended Brand 2025". Specifically, the company was chosen as the best brand in its category, Correio Expresso - Nacional, by achieving the highest Satisfaction Index (SI), 90.5.
The "Recommended Brand" distinction is the most important indicator of trust and reputation awarded directly by consumers in Portugal. Based on the scores and evaluations attributed to the brands in 2024 for the solutions provided for their complaints through the Portal da Queixa, the recognition assesses speed, close contact with the customer, responsiveness, and the solution of complaints.
"The score received reflects the effort we have made at NACEX to strengthen our position in Portugal and to continue offering customers the high quality of service they are used to, an effort that is part of our commitment to innovation and continuous improvement," explains Joao Jales, NACEX Portugal’s Country Manager.
In this regard, in October 2024, the company increased the sorting capacity of its Porto hub from 3,900 to 6,000 shipments/hour, thanks to a new sorting system with Crossbelt Linear technology and colour scanning. The 2,150 m² Porto hub has 4 goods in and 32 goods out points, as well as an automatic recirculation system.
In the same vein, NACEX opened a new hub in Viseu in December 2024. It has a sorter with a barcode reader capable of reading up to 3,500 items per hour. Located in a 700 m² warehouse, it has 14 bays suitable for lorries, bodied vehicles, and delivery vans.
"This recognition is a reflection of the commitment and dedication of the entire NACEX team. We will carry on working to maintain the trust of our customers and continue to provide excellent service," concludes Joao Jales.
"The Recommended Brand distinction has an extremely clear objective: to bring brands closer to consumers, to turn this relationship into one of proximity, transparency, and impartiality. By being distinguished as a 2025 Recommended Brand by consumers, NACEX’s commitment to customer satisfaction has been bolstered. In a market where distinctions are often the result of technical analysis or internal decisions, the Recommended Brand stands out due to its real origin: customer satisfaction. The distinction is the result of continuous work focused on consumer satisfaction. It is, therefore, a significant indicator of a positive reputation, which makes a brand stand out in its sector and makes it a benchmark for all consumers." explains Sónia Lage Lourenço, CEO of Portal da Queixa.
Consumers Trust is the global technology company that owns Portal da Queixa (Portugal), Libro de Quejas (Spain), Réclame Ici (France), Complaints Book (South Africa) and Consumers Trust (UK). In Portugal, it is the only platform that provides public information on the quality of service of brands and public bodies based on the authentic experience of consumers. In 2024, the Portal da Queixa received more than 224,000 complaints, making it the leading platform for consumers when seeking a solution from brands or more information before making a buying decision.
About NACEX - www.nacex.com
NACEX, which offers a wide range of services, is part of Logista, the leading distributor of products and services to local businesses in Europe.
NACEX has a fleet of over 2,600 vehicles, more than 4,300 collaborators, a network of 35 hubs, over 300 franchise offices in Spain, Portugal, and Andorra, and more than 4,000 NACEX.shop points in Spain and Portugal.
About Logista - www.logista.com
Logista is one of the largest logistics operators in Europe and specialises in distribution to proximity channels. It regularly provides a service to around 200,000 points of sale in Spain, France, Italy, Portugal, the Netherlands, Belgium, and Poland, and facilitates the best and fastest access to the market for a wide range of convenience, electronic top-up, pharmaceutical, book, publication, tobacco, and lottery products, among others. In addition, it stands out for being the largest transport network in Spain that is also certified in food safety.
Logista has a team of highly qualified professionals made up of around 7,600 direct employees and a vast number of collaborators, such as Nacex franchisees, Logista Parcel Branches, drivers, etc. All employees and collaborators are fully focused on providing their customers with the most efficient and effective service and adapting to their needs.